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Flender Remote Expert

REMOTE SERVICE FOR MINIMUM DOWNTIME

Flender’s new Service-Tool to provide support while off site.






REMOTE EXPERT BY FLENDER
YOUR BENEFITS AT A GLANCE

  • Support by Flender experts despite travel limitations
  • Minimizing production line downtime due to fast fault diagnosis and troubleshooting
  • A flexible option to get qualified support anytime, anywhere
  • Fast response time as no physical travel is required
  • Focused diagnosis and collaboration by our regional expert teams






FLENDER REMOTE EXPERT - USAGE

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LOG IN

Log in using the details you have been supplied via your Flender Expert.

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CHOOSE MOBILE DEVICE

Use either a computer, tablet or smartphone to show and describe the challenges via HD video and audio.

 
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SHARE LIVE IMAGE AND CONTENT

Access is available to send and modify drawings and photographs to allow quick explanations of current solutions.

 
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FIND SOLUTION

Pictures can be taken in full HD so the Flender expert can zoom in and view detailed photographs to highlight areas of concern.




WHICH USE CASES ARE SUITABLE FOR REMOTE SERVICE?

The applicability of digital service consulting will vary depending on the type of gear unit and the skill level of the technician.

 

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Approval test, Visual inspection, Condition assessment

 

 

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Installation, Commissioning, Maintenance work

 

 

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Repair work

GENERAL REQUIREMENTS


Low requirements for immediate use on the customer side - no login data, licenses or other integration into the infrastructure necessary



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Mobile device with latest Android or iOs operating system


 

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A good and stable connectivity via WiFi or mobile network (4G/5G)


 

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Required hardware for a smooth operation (e.g. Headset, Powerbank)