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REMOTE EXPERT BY FLENDER
YOUR BENEFITS AT A GLANCE

  • Support by Flender experts despite travel limitations
  • Minimizing production line downtime due to fast fault diagnosis and troubleshooting
  • A flexible option to get qualified support anytime, anywhere
  • Fast response time as no physical travel is required
  • Focused diagnosis and collaboration by our regional expert teams

FLENDER REMOTE EXPERT - USAGE

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DOWNLOAD APP


Download the free “Visual Support“ App of SightCall for your iOS or Android device.

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CLICK ON INVITATION


Click on the invitation link you have been supplied by your Flender expert via email or SMS.

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SHARE LIVE IMAGE AND CONTENT

Show and describe the conditions on site via HD video and audio to your Flender expert.

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FIND SOLUTION TOGETHER


Get guidance from your Flender Expert to complete the planned scope of work.

FLENDER REMOTE EXPERT – FEATURES

  • HD video transmission, document sharing and annotation features
  • Remote zoom and flashlight control
  • Toggleable touch UI for people in the field
  • Integrated QR-Code scanner
  • Record, view or mute specific users
  • Take pictures from video stream



WHICH USE CASES ARE SUITABLE FOR REMOTE SERVICE?

The applicability of digital service consulting will vary depending on the type of gear unit and the skill level of the technician.

 

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Approval test, Visual inspection, Condition assessment

 

 

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Installation, Commissioning, Maintenance work

 

 

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Repair work

GENERAL REQUIREMENTS


Low requirements for immediate use on the customer side - no login data, licenses or other integration into the infrastructure necessary



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Mobile device with latest Android or iOs operating system


 

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A good and stable connectivity via WiFi or mobile network (4G/5G)


 

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Required hardware for a smooth operation (e.g. Headset, Powerbank)