Flender prefers and awards suppliers which are best in class in Quality, Logistics, R&D and Innovation and Account Management and are able to fulfill our expectations in these categories:
Quality
- Consistently low ppm level
- Consistently low incident rates
- Low gross and net Non-Conformity Costs (NCC)
- High score for Quality in the yearly supplier performance evaluation (≥ 80/100)
- Efficient handling of quality claims
- Zero defect culture / quality awareness / continuous improvement track-record
- Effective support in failure diagnosis and root-cause-analysis
Logistics
- Consistently high level of delivery reliability
- Consistently high level of delivery capability
- Flexible
- Consignment stock and/or other logistic models are offered
- Conforming packaging quality
- High Delivery quality: e.g. packing note, labeling, etc..
- High score for logistics in the yearly supplier performance evaluation (≥ 80/100)
- Electronic integration
- Willingness to cooperate in logistics (optimization) projects
R&D and Innovation
- Delivers innovation in process and/or product
- Willingness to invest resources in innovation for Flender
- Creative and offers new perspectives
- Is proactive and comes with innovation to Flender first
- Cutting edge technical capability
- Knowledge of state-of-the-art of technology in the market
- Digitalization high on the agenda
Account Management
- Excellent support to all (technical, commercial and financial) functions
- Respects and satisfies requirements from different roles (engineering, quality, procurement, etc,).
- High degree of customer intimacy: understands our business and advocates for us in the own organization
- Fast and accurate responses
- Proactive and anticipative
- Professional and compliant
- High score for commercial & technical criteria in the yearly supplier performance evaluation (≥ 80/100)