Flender

Winergy

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REMOTE EXPERT BY FLENDER
YOUR BENEFITS AT A GLANCE

Service consulting from qualified Flender experts despite travel restrictions
Support in reducing downtime of your production lines through rapid fault diagnosis and troubleshooting
A flexible option to receive qualified support at any time, regardless of location
Short response times, as no physical travel is required
Focused diagnostics and collaboration with our regional Flender expert teams

FLENDER REMOTE EXPERT - USAGE

DOWNLOAD APP

Download the free “Visual Support“ App of SightCall for your iOS or Android device.

CLICK ON INVITATION

Click on the invitation link you have been supplied by your Flender expert via email or SMS.

SHARE LIVE IMAGE AND CONTENT

Show and describe the conditions on site via HD video and audio to your Flender expert.

FIND SOLUTION TOGETHER

Get guidance from your Flender Expert to complete the planned scope of work.

FLENDER REMOTE EXPERT – FEATURES

HD video transmission, document sharing and annotation features
Remote zoom and flashlight control
Toggleable touch UI for people in the field
Integrated QR-Code scanner
Record, view or mute specific users
Take pictures from video stream

WHICH USE CASES ARE SUITABLE FOR REMOTE SERVICE?

The applicability of digital service consulting will vary depending on the type of gear unit and the skill level of the technician.

Approval test, Visual inspection, Condition assessment

Installation, Commissioning, Maintenance work

Repair work

GENERAL REQUIREMENTS

Low requirements for immediate use on the customer side - no login data, licenses or other integration into the infrastructure necessary

Mobile device with latest Android or iOs operating system

A good and stable connectivity via WiFi or mobile network (4G/5G)

Required hardware for a smooth operation (e.g. Headset, Powerbank)