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Flender's compliance system.
An integral element of all business decisions and activities

Compliance

The compliance system of Flender is an integral element of all business decisions and activities, which is why compliant behavior is second nature to all our employees. The guiding principle is therefore: zero tolerance for breaches of the rules, and if they do occur, Flender takes rigorous action.
However, compliance at Flender means more than mere adherence to the law or rules. We strive to always do the right thing, even beyond rules and regulations, which is why our values and beliefs are deeply embedded in our organizational and corporate culture.
To support our employees, we have adopted the Flender Business Conduct Guidelines, which provide guidance and practical recommendations for conduct for all employees worldwide.
Our employees can report violations of rules and laws via our incident reporting tool "Tell Us". Business partners, customers or other third parties also have the opportunity to report specific indications of violations of rules via "Tell Us" or they can contact the compliance organization directly.
Flender also expects its business partners to comply with the respective locally applicable law, generally accepted standards of social responsibility and the essential principles of integrity. This commitment is reflected in our Flender Group Code of Conduct for Suppliers and Third-Party
Intermediaries as well as in a comprehensive approach to dealing with our business partners.

The Flender Business Conduct Guidelines  is a company-wide guideline that provide guidance and practical recommendations for conduct to all Flender employees worldwide. The contents are based on our values and are binding for all employees. At the same time, they provide valuable assistance and answers to important questions.
You can find the Flender Business Conduct Guidelines here:

German language version, English language version, Spanish language version, Serbian language version, Chinese language versionFrench language version

The Flender Compliance Management System bundles measures to ensure that our businesses are always in full compliance with the law and our internal principles and rules. At the same time, we want to anchor responsible behavior permanently in the thinking and actions of all Flender employees.

The Flender compliance management system is structured into four levels of action: Prevent, Detect, Respond and Correct.

Preventive measures include compliance risk management, the provision of policies and procedures, and employee counseling and training.

Regular audits and checks as well as professional and fair investigations are essential for the
detection and thorough investigation of misconduct. In order to become aware of any misconduct, Flender has several reporting channels available to internal and external reporters. Compliance violations can therefore be reported in person, by phone or e-mail, and via the incident reporting tool "Tell Us" - around the clock, in various languages, and anonymously if preferred.
You can find the incident reporting tool "Tell Us" here.

In addition, all stakeholders can also contact the compliance organizational unit directly in a confidential manner (e-mail: compliance@flender.com).
All reports will be treated confidentially.

To ensure that our compliance management system continues to meet the highest standards, our compliance organization continuously monitors current developments in legislation, judicial decisions and academic research.
 
In order to respond appropriately to proven compliance violations, any misconduct is consistently punished. In this regard, Flender pursues a zero-tolerance approach.  

Finally, correcting weaknesses ensures continuous improvement and adaptation of our compliance management system and leads to the prevention of further compliance violations.
These four levels, together with the responsibility of each employee and management, form the overall element of our compliance management system.

We contractually obligate our suppliers and business partners with an intermediary function to comply with a uniform code of conduct, the Flender Group Code of Conduct for Suppliers and Third-Party Intermediaries. This Code of Conduct is based on the ten principles of the United Nations Global Compact. It covers compliance with the law in general and our anti-corruption principles in particular. In addition, it contains provisions prohibiting violations of competition law and avoiding conflicts of interest. Regular audits help us to systematically identify potential risks in our supply chain and in our collaboration with business partners and to verify whether they abide by our Code of Conduct.

The Flender Group Code of Conduct for Suppliers and Third-Party Intermediaries can be found here:

German language version, English language version

Under certain circumstances, Flender may be held legally responsible for actions of its business partners. We counter this risk with a comprehensive approach to the selection of our business partners, the contractual obligation to comply with our principles of conduct and the monitoring of ongoing cooperation. In this way we cover the entire life cycle of a business partner relationship. A company-wide Business Partner Compliance Tool supports the implementation of this process and ensures the documentation of relevant information and activities. In this manner, we cover the entire life cycle of a business partner relationship. A company-wide Business Partner Compliance Tool supports the implementation of this procedure and ensures the documentation of relevant information and activities.

Contact

Flender International GmbH

Legal & Compliance

Alfred-Flender-Straße 77

46395 Bocholt

e-mail: compliance@flender.com

Tell us

The incident reporting tool „Tell-Us“ can be reached under the following web-link.

All reports will be treated confidentially.