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How It Works: 3 Steps to Smarter Maintenance
1
Start the Conversation
Find Alfred in the bottom right corner of our service websites. Click to open and start your consultation.
2
Share Your Equipment Details
Provide your gear unit's serial number, type, size and shipping year. Alfred instantly accesses your equipment specifications.
3
Receive Your Personalized Report
Within minutes, receive a detailed service recommendation via email, including guidance about inspection and suggested spare parts.
HERE’S WHAT YOUR SERVICE RECOMMENDATIONS COULD LOOK LIKE:
Quickly Available Service Recommendations
Alfred analyzes the available data of your gear unit and provides indications of when critical components such as bearings, seals, and gear sets may become susceptible to wear. Enter your serial number and receive detailed recommendations by email, with no technical expertise required. You receive: Timely email delivery • Gear unit age analysis • Typical lifecycle patterns
Quickly Available Service Recommendations
Alfred analyzes the available data of your gear unit and provides indications of when critical components such as bearings, seals, and gear sets may become susceptible to wear. Enter your serial number and receive detailed recommendations by email, with no technical expertise required. You receive: Timely email delivery • Gear unit age analysis • Typical lifecycle patterns
Proactive Planning to Help Prevent Unplanned Downtime
Stop reacting to failures. Alfred recommends the right inspection approach - from Remote Expert video calls to on-site evaluations - and tells you which spare parts to stock. Plan maintenance during scheduled outages instead of scrambling during production. What you get: Inspection recommendations • Strategic spare parts lists • Scheduled downtime optimization
Proactive Planning to Help Prevent Unplanned Downtime
Stop reacting to failures. Alfred recommends the right inspection approach - from Remote Expert video calls to on-site evaluations - and tells you which spare parts to stock. Plan maintenance during scheduled outages instead of scrambling during production. What you get: Inspection recommendations • Strategic spare parts lists • Scheduled downtime optimization
Potential for Cost Savings and Increased Uptime
Avoid emergency repairs, expedited deliveries, and production losses caused by unplanned downtime. Alfred’s early warnings help you proactively plan maintenance and avoid costly surprises. Extend the service life of your equipment through timely intervention, all at no cost to you. What you receive: Reduced risk of emergency repairs • Support for long-term equipment operation • No cost barrier
Potential for Cost Savings and Increased Uptime
Avoid emergency repairs, expedited deliveries, and production losses caused by unplanned downtime. Alfred’s early warnings help you proactively plan maintenance and avoid costly surprises. Extend the service life of your equipment through timely intervention, all at no cost to you. What you receive: Reduced risk of emergency repairs • Support for long-term equipment operation • No cost barrier
Powered by decades of expertise
Alfred’s recommendations are based on decades of service data from a wide range of industries where FLENDER gear units are used, including mining, cement, water treatment, chemical processing, power generation, and more. The recommendations reflect patterns observed in thousands of gear units worldwide, supported by 127 years of engineering expertise.
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and more FLENDER gear units operating globally
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years of drive technology expertise
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hours a day, 7 days a week availability for service recommendations
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Minute to Receive Personalized Recommendations
FAQ
Common Questions About Alfred and the service recommendations
Simply provide your gear unit's serial number, type, size, shipping year, e-mail address, and company name. Alfred will handle the rest by accessing FLENDER's equipment database. To enhance our service and connect you with local experts, you may also add your telephone number and country.
Service recommendations typically arrive within minutes of submitting your information. In case of need, please check your spam folder.
Alfred will identify warranty-covered equipment and adjust recommendations accordingly - no unnecessary service suggestions for equipment still covered (by warranty).
Currently, Alfred specializes in FLENDER gear units. For questions about other equipment, Alfred can connect you with human experts who can assist. Please actively request to be contacted and provide your telephone number with international telephone country code, your country, email address, and company name. This allows us to directly connect you to our local experts.
No. Alfred's service recommendations are complimentary for all FLENDER equipment owners.
Your recommendation includes direct contact information who can connect you with our FLENDER service experts. They are happy to help with quotes, schedule services, or answer technical questions.
Currently, Alfred analyzes based on equipment specifications and typical lifecycle patterns. Integration with AIQ sensor data for FLENDER ONE customers is coming soon.