Change of the login method 

Due to the technical change of the login process, there are some changes which we have summarised here.

The change of the login process is necessary to increase the security of your user account. 

Login

As usual, you can access the login area of our customer portal by clicking on the person symbol (1) at the top right of the homepage.  On the next page, select the button "Login / Register" (2) in the second step. 

Create user account - "Register now” 

Due to the new login method, it is necessary to set up a multi-factor authentication. We cannot automatically convert existing user accounts, as additional data is required for multifactor authentication. 

Please click "Register now" (3) to start the registration process! 

If you already have a user account in our customer portal, use your previous user name (e-mail address) for registration. This will keep your previous settings and data and you can continue to use them directly. 

Verify e-mail address

To verify the e-mail address of your user account, you must request a verification code. The verification code will then be sent to you by e-mail.  If the verification code does not appear in your inbox, please check your spam folder. 

Set up multifactor authentication

In our new registration process, multi-factor authentication is mandatory. Please enter a valid telephone number and then request an authentication code. You have the option to receive the code via SMS or phone call. After entering and confirming the code, you will be automatically redirected back to the customer portal and are logged in. 

Have you completed the above steps? 

Congratulations, you have successfully completed the registration process! If you already had a customer account, you can use all the functions of the customer portal as usual. 

Are you new to us? We are pleased that you are interested in the many functions of our customer portal. Your registration brings you additional benefits and helps us to provide you with even more individual and targeted support. Our sales department has been informed about your registration. We will contact you immediately to add company data to your account. This is necessary so that you can use the full range of functions. 

• Place orders * 
• Check order status / track deliveries * 
• Download order documents and product data * 
• Select spare parts or services * 
• Compare and contrast products 
• Manage your FLENDER products 
• Configure products and lubrication recommendations 

Do you have questions, suggestions or need support with the changeover? Feel free to write to us at ebusiness@flender.com! 

* Please note that this range of functions will only be available once the company data has been expanded.