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Advantages of the Flender Mall

- Place orders at any time

- Check order status / Track deliveries

- Download order documents and product data

- Select spare parts or services

- Configure Flender products

FAQ FLENDER MALL 

Find the answers to your questions here. If you still have questions afterwards, feel free to contact us.

Contact Form

General Questions

The Flender Mall is an online portal and offers the following functions

  • Online shop for Flender products
  • Information platform - access to order-related, product-related, and commercial information
  • Self-service portal - tracking orders, configuring products, and downloading documents

Within the sidebar, there is the section "Documents"

Here you can download:

  • Information materials

  • Certificates

  • Catalogs

  • Technical documentation

  • EDI information

Here you can find the documents: Downloads

You can contact the E-Business Team at any time through the contact form: Contact Form

After your registration process for the Flender Mall is complete, your personal contact will be displayed via the phone button in the sidebar.

In addition to the Flender Mall, there are two other digital ordering options:

Mail2EDI:

  • Orders are sent in an agreed format via email and processed automatically

EDIFACT:

  • Direct connection between the Flender ERP and the customer ERP
  • In addition to orders, other order documents can be exchanged

If you have further questions, feel free to contact the E-Business Team.

Login

To create an account, a one-time self-registration process must be completed. To ensure the highest level of security, we use multi-factor authentication. This involves verifying your email address and phone number.

u can find step-by-step instructions under the Login feature.

No, unfortunately this is not possible.
MFA can only be performed by providing a mobile number or landline number.

Login issues can often be resolved by the following steps:

  • Clearing cookies in the browser settings

  • Using a different browser (e.g., Microsoft Edge, Google Chrome, Firefox, etc.)

Repeated incorrect password entries are a common cause for account lockouts in the Flender Mall. This lockout can be lifted by the E-Business team in our management system.

Feel free to contact us: Contact Form

After logging in, the user menu is located at the top right of the website.
To access it, click on the "Person Icon"

The color of the dot in the lower right corner indicates the user's login status.
A green dot signals a successful login, while a red dot indicates that no login has occurred yet.

Depending on the access permissions, different functions can be accessed here.

In the user menu under the item "Personal Details", you have the option to view and edit your data.

The following data can be changed here:

  • Shipping address (the stored shipping addresses can be selected during checkout)

The following data cannot be changed:

  • Billing address
  • First and last name

If these data need to be changed, please contact the E-Business team via the contact form: Contact Form

Configuration

When configuring, you can choose between Direct Selection and individual Configuration.

The Flender Mall offers a variety of configurators that allow you to design Flender products according to individual requirements.

Here you can find our configurators: Configurators | Flender

The following configurators can be used freely and without prior registration:

  • Helical and bevel-helical gear units

  • Couplings

  • Planurex 2 standard series

  • Planurex 3 standard series

  • Hoisting and retracting units

  • Single-screw extruder gear units

  • Aerators

  • Oil supply system

To make optimal use of the configurators, please log in with your account.

Free use after registration:

  • Retrofit couplings

Registration and access permissions required:

  • Flender One
  • Retrofit gear units

Are you already certain about the specific Flender product you need?
In this case, Direct Selection offers a quick and straightforward solution.

By selecting the type and size, further product options can be specified.

Is it still unclear which Flender product is the right one?

By entering various requirements, you can view and compare different solution options.

Based on the requirements of the working machine (gear unit configuration) or the performance data and dimensions (coupling configurator), a customized solution is designed.

If you need a solution that perfectly fits your requirements, then Configuration is recommended.

Configurators for replacing old products or third-party products

  • Retrofit couplings require no special prerequisites.

  • Access to Retrofit gear units requires access permissions.

Features Flender Mall